Library Services for Distance Learning: Sixth Bibliography

UNDER CONSTRUCTION ACRL Distance Learning Section

Chapter 6: Document Delivery

2010-2011

Raubenheimer, J. (2010). Enhancing inter-library loans in an open distance learning institution: The UNISA experience. Paper presented at the ALIUA Access 2010 Conference, Brisbane Australia, Sept 2, 2010. Retrieved from http://conferences.alia.org.au/access2010/pdf/Paper_Thu_1120_Jenny_Raubenheimer.pdf
This short paper, originally presented at the Australian Library and Information Association’s Access 2010 conference, summarizes initiatives undertaken by the University of South Africa to improve reference, ILL, and document delivery services to online learners. Its emphasis is on the organizational context of these initiatives and on the organizational partnerships that they involved. Also briefly noted are changes in patron expectations and mobile technologies that University librarians employed in seeking to adapt to these changes. R. Shepard

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